Case Study: Stefanini IT Solutions
AnyDesk Empowers Stefanini to Deliver Fast, Compliant, and Reliable Remote Support
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About
Stefanini IT Solutions is a Brazilian multinational company specializing in digital solutions, IT services, and technology consulting. With subsidiaries in more than 40 countries, Stefanini ranks as the third most internationalized company in Brazil. Its diverse client portfolio includes major public institutions such as Brazil’s Federal Court of the 2nd Region, serving the jurisdictions of Rio de Janeiro and Espírito Santo. With a strong focus on innovation, Stefanini helps customers navigate today’s digital transformation smoothly and successfully.
Opportunity
In the early 2020s, remote work became essential almost overnight, requiring Stefanini and its customers to adapt quickly. As IT partner for Brazil’s Federal Regional Court, Stefanini needed to maintain high service levels through providing fast and secure remote support. The company’s previous tool limited support capabilities, slowing response times and reducing efficiency, both critical contractual requirements for Stefanini. The customer also required a solution that met strict government compliance standards.
The Solution
Stefanini selected AnyDesk as the solution that best aligned with the needs of the company and its customers. AnyDesk delivers fast and secure remote access while complying with the strict security requirements of the public sector. Its on-premises deployment keeps sensitive data, such as criminal investigation information, within their customer's network, a key requirement for the Federal Regional Court. In addition, AnyDesk’s clear user interface makes it the ideal solution for supporting customers with varying levels of technical skills.
"The ease of accessing the users' devices remotely and guiding them on how to receive that remote access is a high point for us. Users at the Federal Regional Court felt very comfortable with AnyDesk due to its ease of use and its interface, which is more user-friendly than other solutions."
Jefferson Oliveira Torres, Operations Manager at Stefanini
Result
With AnyDesk, Stefanini delivers reliable remote support to all employees of the Federal Regional Court, regardless of their location and technical ability. Reliable and secure access enables efficient service delivery while significantly reducing response and resolution times. As a result, users benefit from a smoother, more customer-friendly support experience on both sides. Additionally, AnyDesk supports seamless remote collaboration among Stefanini teams, allowing specialists to work together in real time to diagnose issues and resolve cases faster than before.
Compliant
Suitable for highly regulated environments with strict security and compliance requirements.
User-friendly
AnyDesk enables even non-technical users to receive support without complex setup or training.
Increased customer satisfaction
Faster resolution time enables more efficient, customer-friendly support and improved service quality.
Top-level security
AnyDesk On-Premises can be hosted in-house, keeping sensitive data within the internal network.
What's next?
Simply download the full PDF or contact us, if you have questions:
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