Case Study: UOL Group
Cross-Platform Remote Access: How UOL Group Found the Right Fit with AnyDesk
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About
UOL Group, founded in 1996 in São Paulo as Universo Online, emerged just as the internet was beginning to enter private homes and quickly became a pioneer in the development of Brazil’s communications industry. Evolving into a powerful technology holding company that comprises several businesses, UOL Group today stands as Brazil’s largest provider of digital content, technology solutions, services, and payment methods.
Opportunity
As UOL expanded its workforce across Brazil, it evolved into a hybrid workforce of office-based, field, and fully remote staff. This nationwide growth created the need for a robust remote desktop solution capable of delivering seamless, reliable remote access to professionals in and outside any physical UOL location. The company’s initial remote access tool could not keep up with the rapid expansion, lacking the performance and cross-platform compatibility IT needed to provide fast, efficient remote support.
Solution
AnyDesk entered the picture after UOL’s technicians recommended it for its speed, simplicity, and reliability. Early tests earned quick approval from the company’s security committee and showed that AnyDesk filled the gaps left by the previous solution. It delivered lower latency, higher uptime, and enterprise-grade customization features that enabled stronger security controls and aligned with the company’s security compliance requirements. Supported by a smooth, well-guided implementation, AnyDesk proved to be a game changer in UOL's fast-paced technical environment.
Results
AnyDesk delivered an immediate impact for UOL, achieving 100% acceptance across the team thanks to its seamless rollout and intuitive interface, which eliminated the need for extensive onboarding. Its reliable performance across Windows, Linux, and macOS systems enables IT to resolve most issues entirely remotely and far more quickly than before. AnyDesk's broad device compatibility ensures that even field professionals working exclusively from their smartphones receive smooth, efficient help whenever they need it.
Discover how AnyDesk empowers Brazil's largest digital communications company
"We work with Windows, Linux, and macOS, each one in its own area of operation, and we needed a tool that would support all these systems. With AnyDesk, remote access was not limited by platform, it was universal."
Gustavo Lacerda, IT Process Manager at UOL
Superior performance
With low latency and high uptime, AnyDesk enables UOL's IT to provide fast, interruption-free remote support.
High security standards
Enterprise-grade customization adds security controls and aligns AnyDesk with the strictest compliance requirements.
No onboarding required
An intuitive design, user-friendly experience, and simple setup eliminate the need for extensive training.
Cross-compatibility
Seamless performance across Windows, Linux, MacOS, and mobile devices – ideal for businesses with varied systems.
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